Nabogo support & FAQ

You can receive multiple benefits as a driver or passenger:

• 💰 Subsidy — money toward the ride
• 🎁 Points — redeemable for gift cards
• 🅿️ Priority parking — reserved parking at participating workplaces

Benefits vary per country and per partner area. See our Benefits guide for the canonical list of what’s available where you live.

There are three pricing tiers based on the length of the ride:

• The first 10 km — 1 kr/km
• 11–50 km — 0.75 kr/km
• Over 50 km — 0.50 kr/km

Examples: an 8 km ride costs 8 kr, and a 12 km ride costs 11.50 kr.

The subsidy covers part of the ride — the amount depends on the area:

• Up to 10 km (10 kr subsidy) in most areas
• Up to 5 km (5 kr subsidy) elsewhere

If the ride is longer than the subsidy covers, the driver can choose to charge the passenger for the remainder. Most drivers simply charge the subsidy amount only.

Example: in an area with a 10 kr subsidy, a passenger always rides free on an 8 km ride. On a 12 km ride it costs 1.50 kr — but only if the driver has turned on charging.

The subsidy is only active in areas where local partners fund it. See the Benefits guide for which areas are supported and at what amount. In areas without subsidy, the passenger pays the standard ride price — unless the driver has chosen not to charge.

In some areas you earn points for a ride — both as driver and passenger. Points can be redeemed directly in the app.

The number is fixed regardless of the ride’s distance. Most often it is 30 points per ride, which equals about 3 kr.

If you live in an area with points, you see the option automatically in the app.

Some workplaces offer priority parking — a set of parking spots reserved for nabogo drivers, separate from the regular workplace lot.

When you create a booking in the app, you pick the section you want to park in. On arrival, you’re assigned a specific spot in that section.

If you have a valid commuter pass uploaded in the app, it works just like the subsidy — only larger:

• Up to 40 km — covered by the commuter pass → passenger rides free
• Over 40 km — driver may choose to charge the standard ride price for the remaining distance

The math: a 40 km ride costs 15 kr for the first 10 km plus 30 kr for the next 30 km at 1 kr/km = 45 kr total. So with a valid commuter pass, rides up to 40 km can be free for the passenger, and the driver still earns up to 45 kr.

The app applies the higher commuter-pass amount automatically as long as your pass is uploaded and valid.

Drivers can choose whether to charge extra for a trip — not how much. They either charge nothing beyond what the subsidy or commuter pass provides, or they charge the standard ride price for the portion not covered.

• If the driver has not turned on charging, passengers ride completely free within the subsidy or commuter-pass coverage.
• If the driver has turned on charging, passengers pay the standard ride price for the portion exceeding the subsidy or commuter pass.
• The total price is always shown in the app before you confirm the ride.

Example: in an area with a 10 kr subsidy, a 12 km ride costs the passenger 1.50 kr if the driver has charging turned on, or 0 kr if the driver has chosen not to charge.

If you did not get benefits for a trip, it could be due to:

The trip was not ended correctly

• The trip was not ended within 500 meters of your destination.
• The trip was ended outside the subsidy/point zone (see Benefits guide).
• The trip was not ended within 6 hours of arrival. After 6 hours it will be ended automatically, and you might miss out on benefits.
• If you dropped off passengers along the way, you still need to reach your selected destination before ending the trip.

The trip was not long enough

• Most benefit zones have a minimum-distance condition, typically between 2 and 5 km. Check local rules in the Benefits guide.

Specific local rules apply

In some cases very specific rules apply to calculate whether the trip is eligible for benefits or not. Check the Benefits guide or contact us if you are in doubt.

If you did not get the payout you expected, it could be due to:

Timing of payout

• Payouts are handled on the 1st of each month and arrive in your bank account by the 14th of the same month.
• If you click Payout after the 1st, you may have to wait for the 14th of the following month.

You already clicked “Payout”

• You have a pending payout. While waiting for a payout you cannot request another.

Wrong bank account

• Your bank information is wrong or outdated. If a pending payout went to a wrong account, contact support.

Vouchers cannot be paid out

• Vouchers are made for driving only, have an end date, and cannot be paid out.

If you did not receive your gift card it can be due to:

Timing

• After you click Use points, gift cards take 1–2 business days to arrive.
• Plan ahead and redeem a few days before you need the card.

Email delivery

• Gift cards are sent to the email address listed on your nabogo account.
• Check that the email address in the app is correct.

If you can’t find a meeting point you need, you can request a new one. Contact support with the address and a short description of the location.

If the app shows only public transport options and no carpool rides, it usually means there are no nabogo drivers available on your route at the requested time.

• Try a different departure time — more drivers may be active earlier or later in the day.
• Make sure your home and destination are in a nabogo partner area. See the Benefits guide to check.
• Public transport is always shown as a fallback so you have a viable alternative.